• Return and Refund Policy

Return and Refund Policy

Effective Date: March 1, 2026

At GW Perfumes, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

Due to the nature of fragrance products, we only accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Return requests must be made within 3 days of receiving the order.

  • Items that have been opened, used, or damaged after delivery cannot be returned.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. You may be asked to provide photos of the product and packaging for verification.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing time may take 5–10 business days, depending on your payment provider.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item was damaged or incorrect.

  • We recommend using a trackable shipping method.

Contact Us

For any return or refund requests, please contact our support team:

📧 Email: info@gwperfumes.com